During this period, you can get a refund by following these steps: Members in our team have gotten refunds in this way.Īndroid users have access to a great refund feature - Google reportedly lets you get a refund up to two hours after you bought the app, though the official documentation still lists the refund window as 15 minutes. You'll be contacted via mail on your Apple-registered email id, letting you know whether you are getting a refund or not. If Apple decides that your grievance is legitimate, you'll get a refund within 48 hours.
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This can include your not authorising the purchase, or an item not downloading or installing, and more. Select a reason for seeking a refund from the drop-down menu and write your reason in the message box.Use the search box to search for the purchase and click the "Report a Problem" button next to the app. You'll see a list of apps sorted by date of purchase.Open Apple's Report a Problem website and sign in with your Apple ID.You can use this website to request a refund for purchases made in the last 90 days. This website covers paid apps (on both iOS and Mac), in-app purchases, books, films and music. If you've ever been in those shoes, we are here to help.įollow these steps to get a refund on any device - and it's not just apps, you can also use this to get refunds for books, movies, music, and more.Īpple has a website dedicated to resolving refund-related issues. This article also appears in Spanish.Ever bought an app and then wondered - "what was I thinking!" Buying apps is easy, almost frictionless, and with credit card details saved on devices and purchases sometimes not even requiring authentication, there's a good chance people have made purchases they've come to regret later. Just keep in mind, "I didn't like that movie, it was terrible" isn't a valid (or available) reason for a refund. I should also mention that the Report a Problem option isn't just for apps it's available for just about anything you buy from iTunes: music, movies, books and so on. I suspect that if you go to this refund well too often, Apple may start to refuse your requests.
#HOW TO GET AN APP STORE REFUND TRIAL#
Needless to say, you shouldn't abuse this system, shouldn't use this as a way to try an app that doesn't have a trial version. Provide a brief description of why you're seeking a refund, then click Submit.Īnd that's it! In my case - "Didn't mean to purchase this item," which was absolutely true - the request was accepted immediately, and my refund was processed roughly 36 hours later. Step 4: Click the Choose Problem pull-down and select the option that most closely matches your issue. Step 3: Find the app in question, then click the Report a Problem button alongside it. Step 2: Sign into your iTunes account with your regular username and password. Just one problem: There's no obvious way to request that refund - until you know where to look. In other words, Apple seems willing to refund App Store "mistakes," at least based on a recent experience I had. Whatever the case, you can probably get your money back - especially if you ask for it soon after making your purchase (as opposed to, say, weeks later).
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Maybe a game looked really good on paper (or in screenshots) but turned out to be not your cup of tea.
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There's also the possibility you bought an app and just plain hate it. More likely: One of the kids bought something without your permission. It could happen perhaps you thought you were getting the trial version, or you'd been considering a handful of different mileage-tracking apps and just plain bought the wrong one. Suppose, for example, you purchased an app by accident. Unhappy with an app purchase? You may be able to get a refund.